piso99 Privacy Policy

Who We Are

piso99 ("piso99," "we," "us," "our") is an online casino and sports betting platform operating at piso99.vip, serving Filipino players across the Philippines. piso99 is the data controller responsible for the personal data collected and processed through the piso99 platform.

This Privacy Policy applies to all personal data processed by piso99 in connection with your use of the piso99 website, mobile browser interface, and all related games and services. It applies to all registered players, visitors to the piso99 website, and any individual whose personal data piso99 processes in connection with the platform.

piso99 operates within the Philippine regulatory framework. Our data processing activities are subject to the Philippine Data Privacy Act of 2012 (RA 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC). Players from Manila, Cebu, Davao, Quezon City, Makati, and all other parts of the Philippines are protected by the same data privacy standards.

Personal Data We Collect

piso99 collects the following categories of personal data in connection with the provision of the platform and related services:

2.1 Identity Data

• Full legal name as it appears on your government-issued Philippine ID
• Date of birth and age verification information
• Government-issued ID type and number (e.g., passport, UMID, driver's license, SSS ID, PhilHealth ID, voter's ID)
• Selfie or live photograph for KYC verification purposes

2.2 Contact Data

• Philippine mobile phone number (Globe, Smart, DITO, or other carrier)
• Email address
• Residential address in the Philippines

2.3 Financial Data

• GCash account number or mobile number
• Maya account details
• Bank account details (BDO, BPI, UnionBank, Metrobank, or other Philippine banks) where provided for withdrawal purposes
• Transaction history including deposits, withdrawals, and gameplay wagering records

2.4 Technical Data

• IP address and approximate geolocation at time of login
• Device type, operating system, and browser information
• Session duration, login timestamps, and navigation data
• Cookie identifiers and similar tracking technologies (see Section 7)

2.5 Gaming & Behavioural Data

• Game play history, wager amounts, game results, and bonus activity
• Responsible gaming preferences including deposit limits, loss limits, and self-exclusion elections
• Customer support interaction logs

How We Collect Your Data

piso99 collects personal data through the following means:

• Direct collection: Data you provide when registering a piso99 account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated collection: Technical and behavioural data collected automatically when you access the piso99 platform, through server logs, cookies, and similar technologies.
• Third-party sources: Identity verification data from KYC service providers; payment verification data from GCash, Maya, and bank payment processors; fraud prevention data from security screening services.

Purposes of Processing

piso99 processes your personal data for the following specific, legitimate purposes:

• Account creation and management: Registering your piso99 account, authenticating your identity at login, and maintaining your account in an active and accurate state.
• KYC and age verification: Verifying that you are at least 21 years of age and confirming your identity as required by PAGCOR and Philippine anti-money laundering laws.
• Payment processing: Processing deposits, withdrawals, and the crediting of winnings to your GCash, Maya, or bank account.
• Game provision: Delivering the games, live dealer streams, and sports betting services you access through piso99.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent transactions, money laundering, account takeovers, and other security threats.
• Regulatory compliance: Fulfilling piso99's obligations under PAGCOR regulations, the Anti-Money Laundering Act (AMLA), and the Data Privacy Act.
• Customer support: Responding to your queries, complaints, and requests submitted via live chat or email.
• Responsible gaming: Administering deposit limits, loss limits, session timers, reality checks, and self-exclusion in accordance with your elected preferences.
• Marketing (with consent): Sending promotional emails, SMS, or in-platform notifications about piso99 bonuses, new games, and special offers — only where you have given consent or where permitted by law.
• Platform improvement: Analysing aggregated and anonymised usage data to improve the piso99 platform experience for Filipino players.

Legal Bases for Processing

piso99 processes personal data on the following legal bases under the Philippine Data Privacy Act:

• Contractual necessity: Processing required to perform the piso99 Terms and Conditions contract with you — including account management, game provision, and payment processing.
• Legal obligation: Processing required to comply with PAGCOR regulations, AMLA, and other applicable Philippine laws — including KYC, AML transaction monitoring, and regulatory reporting.
• Legitimate interests: Processing necessary for piso99's legitimate business interests, including fraud prevention, platform security, and analytics — where these interests are not overridden by your data privacy rights.
• Consent: Marketing communications and non-essential cookies, where your specific, informed consent has been obtained. You have the right to withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

Data Sharing & Disclosure

piso99 does not sell, rent, or trade your personal data to third parties for their commercial gain. We may share your personal data with the following categories of recipients only as necessary for the stated purposes:

• Payment processors: GCash (G-Xchange Inc.), Maya (PayMaya Philippines), BDO, BPI, UnionBank, and other Philippine payment service providers — solely to process your deposit and withdrawal transactions.
• KYC service providers: Third-party identity verification vendors used to verify your government-issued Philippine ID and facial match — operating under strict data processing agreements.
• Fraud and security vendors: Providers of anti-fraud, anti-money laundering screening, and cybersecurity services that help protect piso99 and its players.
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government bodies where disclosure is required by law, court order, or regulatory directive.
• Game software providers: Licensed game software suppliers who may receive limited technical data necessary to deliver game content — under contractual data protection obligations.
• Professional advisers: Legal, accounting, and auditing firms engaged by piso99 under confidentiality obligations.

All third parties with whom piso99 shares personal data are required to process it lawfully, in accordance with the Philippine Data Privacy Act, and only for the purposes for which it was shared.

Cookies & Tracking Technologies

The piso99 platform uses cookies and similar tracking technologies to deliver and improve the platform experience. The categories of cookies used by piso99 are:

• Strictly necessary cookies: Essential for the platform to function — including session authentication tokens, security cookies, and load-balancing cookies. These cannot be disabled without affecting core platform functionality.
• Functional cookies: Remember your preferences such as language settings, game lobby display preferences, and responsible gaming limit settings.
• Analytics cookies: Collect anonymised data about how players use the piso99 platform, which pages are visited most frequently, and how players navigate through the site — used to improve the platform.
• Marketing cookies: Used, where you have consented, to deliver relevant promotional content within the piso99 platform based on your gaming preferences and activity.

You may manage non-essential cookies through your browser settings. Disabling certain cookies may affect the functionality of some piso99 features.

Data Security

piso99 implements comprehensive technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and piso99's servers
• AES-256 encryption for sensitive personal and financial data stored at rest in piso99's databases
• Two-factor authentication (2FA) for player account access and for piso99 staff accessing internal systems
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis
• Regular third-party penetration testing and security audits of the piso99 platform
• Continuous security monitoring and intrusion detection systems
• Regular staff data privacy and security training

While piso99 employs industry-leading security measures, no transmission over the internet is 100% secure. Players are also responsible for maintaining the security of their own piso99 login credentials, including enabling 2FA and not sharing passwords.

Data Retention

piso99 retains personal data for the following periods, after which data is securely deleted or anonymised:

• Account and KYC data: Retained for the duration of your piso99 account plus 5 years following account closure, as required by PAGCOR's record-keeping obligations and Philippine AML regulations.
• Transaction and financial records: Retained for 10 years from the date of the transaction, in accordance with AMLA requirements applicable to piso99 as a covered entity.
• Customer support records: Retained for 3 years from the date of the interaction.
• Marketing consent records: Retained for 3 years from the date consent was given or until withdrawn, whichever is earlier.
• Technical and log data: Retained for 12 months for security monitoring purposes, then deleted.

Where piso99 is required by law to retain data for longer than the above periods, the legal requirement takes precedence.

Your Data Rights

Under the Philippine Data Privacy Act of 2012, all registered piso99 players have the following data subject rights:

• Right to be informed: The right to know what personal data piso99 holds about you, how it is used, and with whom it is shared — as set out in this Privacy Policy.
• Right to access: The right to request a copy of the personal data piso99 holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data in your piso99 account.
• Right to erasure: The right to request deletion of your personal data where it is no longer needed for the purpose it was collected, subject to piso99's legal retention obligations.
• Right to object: The right to object to certain types of processing, including direct marketing.
• Right to data portability: The right to receive your personal data in a structured, machine-readable format for transfer to another service.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe piso99 has violated your data privacy rights.

To exercise any of these rights, contact piso99's Data Protection Officer at [email protected] with the subject line "Data Subject Request." piso99 will acknowledge your request within 72 hours and respond fully within 30 days.

Marketing Communications

Where you have given your consent during registration or at any subsequent time, piso99 may contact you with information about promotions, bonuses, new game releases, and special events — including news relevant to PBA betting seasons, boxing events, or major UFC cards that Filipino players typically follow closely on piso99.

You may withdraw your consent to marketing communications at any time by:

• Clicking the unsubscribe link in any piso99 marketing email
• Updating your notification preferences in your piso99 account settings
• Contacting piso99 customer support via live chat or email

Withdrawal of marketing consent does not affect the delivery of transactional communications that are necessary for account management, such as deposit confirmations, withdrawal notifications, and security alerts.

Children's Privacy

The piso99 platform is strictly for adults aged 21 years and above, in compliance with PAGCOR's minimum age requirements for online gambling in the Philippines. piso99 does not knowingly collect personal data from individuals under 21 years of age.

If piso99 discovers or has reasonable grounds to believe that personal data has been collected from a person under 21, we will immediately suspend the relevant account, withhold any funds in that account pending investigation, delete the collected personal data to the extent not required to be retained by law, and notify relevant authorities as required. Parents or guardians who believe a minor has registered on piso99 should contact [email protected] immediately.

Cross-Border Data Transfers

In limited circumstances, piso99 may transfer personal data to third-party service providers located outside the Philippines — for example, where a game software provider's infrastructure is hosted abroad, or where a KYC or fraud screening vendor operates internationally.

Where such transfers occur, piso99 ensures they are conducted in compliance with the cross-border data transfer requirements of the Philippine Data Privacy Act. This includes ensuring that the recipient country or organisation provides an adequate level of data protection, or that appropriate contractual safeguards (such as Standard Contractual Clauses) are in place.

piso99 will not transfer personal data to a jurisdiction that does not provide adequate data protection without your express consent or a lawful basis for doing so.

Changes to This Privacy Policy

piso99 may update this Privacy Policy from time to time to reflect changes in our data processing practices, changes in Philippine law, or changes to the piso99 platform. The "Last Updated" date at the top of this page will be revised whenever a material change is made.

For material changes that significantly affect your privacy rights, piso99 will notify registered players via email or in-platform notification at least 14 days before the changes take effect. We encourage you to review this Privacy Policy periodically. Continued use of the piso99 platform after a policy update constitutes acceptance of the revised terms.

Contact & Data Protection Officer

piso99 has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with the Philippine Data Privacy Act and this Privacy Policy. If you have any questions, concerns, or requests relating to this Privacy Policy or piso99's data processing activities, please contact:

• Data Protection Officer: piso99 DPO
• Email: [email protected] (subject line: "Privacy / DPO Enquiry")
• Live Chat: Available 24/7 within the piso99 platform — ask to be connected to the DPO team for data privacy matters.

You also have the right to lodge a complaint directly with the Philippine National Privacy Commission (NPC) if you believe piso99 has violated your data subject rights. Information on how to file a complaint with the NPC is available on the NPC's official website.